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CANCELLATION POLICY

What Happens If You Cancel Your Order?

Orders Placed 30 Days or More in Advance:
If you are unable to keep your scheduled order, please provide as much notice as possible when requesting a cancellation. A minimum of thirty (30) days’ notice is required to receive an 80% store credit *refund.

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*Refunds are granted on a case-by-case basis and are reserved for extenuating circumstances beyond your control (e.g., natural disasters, serious illness such as COVID-19, death in the family, etc.).

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Orders Placed Less Than 30 Days in Advance:
Orders canceled within one (1) to two (2) weeks of the scheduled pick-up or delivery date are not eligible for a refund. At this stage, ingredients and supplies have already been purchased and preparations have begun.

 

Please note that last-minute requests to reschedule your pick-up or delivery date will be treated as a cancellation.

 

If you have any questions or need clarification regarding this policy, please feel free to contact me via email.

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©2020 by Kiabell's Sweet Confections.

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