PICK-UP INFORMATION

Kiabell’s Sweet Confections L.L.C. is a local, Atlanta-based home bakery. At this time, shipping outside of the state of Georgia is available for custom luxury cookies only. All local orders (within a 10-mile radius) must be picked up at a mutually agreed-upon location arranged by both the customer and Kiabell’s Sweet Confections L.L.C.

 

This is especially important for customers who reside outside of the Metro Atlanta area. If you are located beyond this service range, shipping is strongly recommended. Please be sure to factor in shipping costs when placing your order, as well as the estimated delivery timeframe provided by USPS when selecting your “need-by” date. Failure to plan accordingly may affect the timely arrival of your order for your event.

 

Changing Your Pick-Up Time or Location:

 

Due to a tight production schedule, last-minute changes to your pick-up date or time are discouraged, as they may negatively impact other customers. If you must change your pick-up location, please send an emergency email at least two (2) days prior to your originally scheduled pick-up date and time. Kiabell’s Sweet Confections L.L.C. will contact you before pick-up to confirm a location that is mutually convenient for both parties.

 

Shipping Information:

 

For orders placed 15 or more miles outside of the Metro Atlanta area, shipping is strongly encouraged. Please note that Kiabell’s Sweet Confections L.L.C. is not responsible for packages that are lost, delayed, or mishandled during transit.

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Product Handling Policy: 

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While every effort is made to ensure your cookies arrive in excellent condition, I cannot guarantee how they will be

handled after they leave my possession. All cookies are carefully packaged in crinkle wrap and shrink-wrapped to help protect them during transport and provide the best chance for safe, damage-free travel.

However, once an order has been picked up or shipped, I am not responsible for any damage that may occur due to handling by the customer, shipping carriers, or postal services. By completing a purchase for shipping or pickup, customers acknowledge that product handling after departure is outside of my control.